Holsters are model-specific. The MINI holster fits the MINI shear only. Standard ONE SHEAR holsters fit standard models. A dedicated Tier 1 Elite holster is releasing at the end of the month — built specifically for the Tier 1 Elite's profile.

No. The MINI has a different profile and will not seat correctly in standard holsters. Use the holster designed specifically for the MINI.

Not guaranteed — the Tier 1 Elite has a distinct profile. We recommend waiting for the dedicated Tier 1 Elite holster (coming end of month) for proper fit and retention.

The dedicated Tier 1 Elite holster is releasing at the end of the month. It's designed specifically for the Tier 1 Elite's dimensions and retention system.

Our Kydex holsters support belt clip, MOLLE, and chest rig mounting depending on the model. Check the individual holster product page for exact mount options.

Yes — within 30 days if it's unused and in like-new condition. Contact us with your order number and we'll sort out the best option for you.

Most orders ship from our Florida warehouse within 1–2 business days. Some items may ship from partner warehouses and could have slightly different lead times. You'll receive tracking as soon as each package ships.

You'll get tracking as soon as a label is created and scanned by the carrier. If your order ships in multiple packages, you'll receive separate tracking updates for each shipment.

Yes — it means the label was created but the carrier hasn't scanned the package yet. First scans can take 24–72 hours depending on pickup timing and carrier volume. If nothing moves after 72 hours, contact us.

Orders can ship in multiple packages if items are coming from different warehouses or ship at different times. Check your email for separate tracking numbers — the rest of your order is on its way.

Shipping options available at checkout vary by destination. Select your preferred speed at checkout — expedited options will show with estimated delivery windows when available.

Currently we primarily serve the US. For international inquiries, contact us directly and we'll let you know what options are available for your location.

We offer 30-day risk-free returns. Items must be unused and in original condition. Start your return through the returns portal linked in your order confirmation email.

Use the returns portal linked in your order email and follow the steps. If you need help, contact us with your order number and we'll walk you through it.

Return shipping fees depend on the reason for the return and the option you select in the portal. You'll see the full breakdown before confirming — no surprises.

REDO is optional shipping protection you can add at checkout. If your package is lost, stolen, or damaged in transit and you have REDO, claims are handled directly through REDO's fast claims process — not through the carrier.

If REDO was not added at checkout, we are not responsible for lost packages and do not file or investigate carrier claims on your behalf. You will need to file a claim directly with the carrier using your tracking number.

First: check around the delivery area, confirm the address on your order, and ask neighbors or building staff. Then contact the carrier directly. If you have REDO protection, file a claim through REDO's portal for the fastest resolution.

Take photos of the packaging and the item immediately. If you have REDO, file through their claims portal. If not, contact the carrier and reach out to us with your order number and photos — we'll do our best to help.

We process orders quickly. Contact us immediately with your order number and we'll try to make changes before it ships. Once a label is created, changes may not be possible.

All ONE SHEAR products include a 5-year limited warranty covering manufacturing defects and normal-use failures from the date of purchase.

Manufacturing defects, blade failures, and handle issues under normal use. Not covered: damage from misuse, abuse, cutting materials beyond the tool's design, or cosmetic wear from regular use.

Contact us through the site chat or reply to your order email. Include your order number and a photo or short video showing the issue. We'll review and get back to you quickly.

Depending on the issue, we'll either replace the defective component, send a replacement unit, or issue a refund. We'll confirm which applies after reviewing your claim.

The warranty is tied to the original purchase. We recommend keeping your order confirmation email as proof of purchase. Gifted items still fall within the original purchase date warranty window.

The DLC coating is covered under the standard 5-year warranty for delamination or manufacturing defects. Normal wear over heavy daily use is expected and not a defect.

Diamond-Like Carbon (DLC) is an extremely hard, low-friction coating applied to the blade. It resists corrosion, reduces drag through textiles, is easier to wipe clean between uses, and holds up far better than bare stainless under daily clinical conditions.

Yes — ONE SHEAR handles are designed to withstand autoclave sterilization cycles. Always follow your facility's sterilization SOPs and manufacturer guidelines for cycle parameters.

The O₂ wrench is machined directly into the blade — it's always there when you need to open an oxygen tank valve, with no extra tools, adapters, or fumbling. Flip, use, go.

The Tier 1 Elite (7.5″, 3.1 mm blade) is built for high-volume clinical and field cutting — more leverage, heavier duty. The BUS (Basic Utility Shear) (6″, 2.2 mm blade) is compact and lightweight, ideal for IFAKs, EDC, and smaller hands.

Wipe down with a disinfectant-compatible cloth after each use. DLC surfaces clean up quickly — avoid abrasive scrubbing. For full sterilization, follow your facility's autoclave SOP for blade instruments.

Typically no for carry-on — sharp instruments are generally prohibited. TSA and international policies vary. We recommend packing in checked baggage when traveling.

Yes — custom engraving is available on all ONE SHEAR® models at no extra cost. Add names, unit numbers, badge numbers, or custom text at checkout. Great for department kits and gift orders.

Blades are stainless steel with a DLC coating for hardness and corrosion resistance. Handles are engineered polymer rated for autoclave use. All materials are selected for clinical and field durability.

Bulk discounts apply automatically in cart based on quantity — no discount code needed. The more units you add, the discount applies at checkout. Perfect for department and team orders.

Yes — we work with EMS agencies, fire departments, hospitals, and government accounts. Contact us directly with your organization details for volume pricing and purchase order options.

For institutional and government customers, yes. Contact us through the site or reply to an order email with your PO details and organization info to get the process started.

Free engraving serves as a built-in personalization option — great for gifts. For gift wrapping or messaging, contact us before placing your order and we'll do our best to accommodate.

Reply to your order confirmation email or reach us through the chat widget on the site. Always include your order number — it helps us find your info instantly and get back to you faster.

We respond during normal business hours. Most inquiries get a response same business day. For urgent shipping or order issues, reaching out through chat typically gets the fastest response.