RETURN POLICY & EXCHANGES

Return Policy

ONE SHEAR Money-Back Guarantee allows the customer to return their ONE SHEAR Trauma Shears or holsters up to 30 days for any non-engraved or altered units.

On all apparel and other items a 7 day return period is available from the date of delivery.    If 7 days have passed since delivery on ONE SHEAR products including garments and or other non ONE SHEAR™ trauma shear items then all sales are final. Please read the Return policy carefully.

return policy

ONE SHEAR™ Trauma Shears Guarantee:

We have a 30 day Money - Back No-Hassle Guarantee. Within that period of time if the item is returned; the buyer is responsible for initial actual shipping cost and the return shipping cost.  A pre-paid label is available from ONE SHEAR for the return process, but ultimately the cost of shipping will be deducted from the overall return.  The actual initial shipping cost will be deducted from the final refund as shipping is a non-refundable item.

To complete your return, we require a receipt or proof of purchase including your order number. Examples are your emailed invoice and or order number for verification purposes.  We also will require the product to be shipped back and inspected prior to releasing the funds.

Refunds Procedure at ONE SHEAR

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item along with if it is eligible for a return.
Your refund will be processed, and a credit will automatically be applied to your credit card if applicable, PayPal, or original method of payment, within a certain amount of days per their system. If we are unable to processes the payment back on your original form of payment we will email you and either send a check in the amount due and or find another payment method.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account and or credit/ payment form method within 2 weeks.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the steps and you still have not received your refund yet, please contact us at sales@oneshear.com and make sure to put your issue and invoice number in the title.

Exchanges (if applicable)

We only replace items if they are defective or damaged. ONE SHEAR will inspect the issues with pictures provided and ultimately need the item shipped back. All items being exchanged will need to be received by ONE SHEAR prior to shipping out the requested exchange item.  After inspection and approval of the exchange ONE SHEAR will send a replacement out within 2 days.  Exchanges not deemed defective and or manufacturing issues will have to provide the shipping cost from the buy and back from ONE SHEAR to the customer. Send us an email at sales@oneshear.com and once approved send your item to: 

ONE SHEAR 17246 43rd RD N, Loxahatchee FL 33470 United States.

Shipping

Currently our Items are shipped from our Warehouse in Florida and or Our FBA facilities throughout the USA.

ONE SHEAR 17246 43rd RD N, Loxahatchee FL 33470 United States.

Our Current Shipping options include:

No Rush Free Shipping 3-5 day processing time Est. 6-8 days for arrival

Standard Priority Shipping 2-3 day processing time Est. 4-6 days for arrival

Skip The Line Shipping 1-2 day processing time Est. 3-5 days for arrival

 

Typical Carriers used are:

USPS FIRST CLASS

USPS PRIORITY

USPS INTL MAIL

UPS GROUND

UPS WORLD SAVER