Política de reembolso
ONE SHEAR® Return, Refund, Warranty, Shipping & Dispute Policy
At ONE SHEAR®, we stand behind our products while maintaining fair and transparent policies. Please review this policy carefully before placing an order.
Order Cancellations
Orders may only be canceled before shipment.
If an order has already shipped or entered the carrier’s possession, cancellation may be refused because the shipment cannot be intercepted.
In such cases:
• The customer must accept delivery
• Follow the return process if eligible
• Return shipping may be the customer’s responsibility
• Original shipping charges are non-refundable
Third-Party Vendor Products & Restocking Fees
Some items sold on our website are fulfilled by third-party vendors.
These vendors may charge up to a 15% restocking fee depending on the manufacturer.
Customers will be notified before a return is processed if a restocking fee applies.
Vendors may include, but are not limited to:
• TOR Knives / TK Knives
• Savior Equipment
• CountyComm
• Other select partner brands
Holiday & Peak-Season Shipping Delays (Q4 & Major Holidays)
During peak seasons such as:
• Black Friday
• Cyber Monday
• Christmas
• New Year’s
• Other major U.S. holidays
Shipping timelines may be extended.
Holiday Fulfillment Notes
• ONE SHEAR® branded items may take longer to ship
• Third-party vendor items may experience up to an additional two-week delay
• Savior Equipment and CountyComm orders may see extended lead times of up to two weeks during Christmas and the final two weeks before New Year’s
Holiday delays do not qualify for order cancellation once shipped.
Return Policy
ONE SHEAR® Trauma Shears & Holsters
Eligible for return within 30 days of delivery if:
• Not engraved
• Not altered
• Unused and in original condition
Apparel & Non-ONE SHEAR® Products
Returns are accepted within 7 days of delivery.
After 7 days, all sales are final for:
• Apparel
• Accessories
• Third-party products
• Non-ONE SHEAR® branded items
30-Day Money-Back Guarantee (ONE SHEAR® Products Only)
Within 30 days:
• Buyer is responsible for original shipping cost
• Buyer is responsible for return shipping
• Shipping charges are non-refundable
• ONE SHEAR® may provide a prepaid return label, but the label cost will be deducted from the refund
Returns require:
• Proof of purchase
• Order number
• Inspection upon receipt before refund approval
Refund Processing
Once your return is received and inspected, you will be notified by email.
Approved refunds will be issued to the original payment method according to payment-provider processing timelines.
If the original method is unavailable, ONE SHEAR® may issue a mailed check or arrange an alternate refund method.
Late or Missing Refunds
If you have not received a refund:
-
Check your payment account
-
Contact your credit-card provider
-
Contact your bank
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Email sales@oneshear.com with your invoice number in the subject line
Exchanges
Exchanges are limited to defective or damaged products.
Photos must be submitted before approval.
Returned items must be received before replacements are shipped.
If the item is not defective, the buyer is responsible for:
• Shipping to ONE SHEAR®
• Shipping back to the customer
Send requests to:
sales@oneshear.com
Approved returns should be sent to:
ONE SHEAR®
17246 43rd Rd N
Loxahatchee, FL 33470
United States
Third-Party Warranty & Return Rules
Third-party products are subject to the manufacturer’s policies.
• Return windows typically range from 14–30 days
• Warranty coverage varies by vendor
• ONE SHEAR® will communicate applicable policies upon request
• Some manufacturers may require direct contact
Shipping Information
Orders ship from:
• ONE SHEAR® Florida warehouse
• Amazon FBA facilities
• Partner vendor warehouses
Shipping Options
• Standard Flat Rate – 2–3 business day processing | 4–6 day transit
• Skip-The-Line Shipping – 1–2 business day processing | 3–5 day transit
Typical Carriers
• USPS First Class
• USPS Priority
• USPS International
• UPS Ground
• UPS Worldwide Saver
International Orders
Transit Times
USPS International: up to 60 days
UPS International: typically 1–2 weeks after shipment
International Notices
International orders may be subject to:
• VAT
• Import duties
• Tariffs
These fees are the customer’s responsibility.
Customs authorities may:
• Reject first-aid equipment
• Hold tactical or self-defense items
• Refuse delivery
If an order is refused, seized, or returned by customs:
• Shipping charges are non-refundable
• Return shipping and duties are the customer’s responsibility
• Refunds are issued only after the item is returned and inspected, minus applicable fees
Delivered Packages & Lost Claims
If tracking shows Delivered:
• Customers must file a claim with the carrier
• ONE SHEAR® is not responsible for carrier-confirmed deliveries
• Theft claims may require a police report
Chargebacks, Payment Disputes & Fraud Prevention
ONE SHEAR® takes fraudulent claims seriously.
If a chargeback is filed without first contacting ONE SHEAR®, we reserve the right to:
• Contest the dispute
• Provide evidence to the payment processor
• Restrict future purchases
Evidence may include:
• Order confirmation
• Shipping records
• Delivery scans
• Address verification
• IP data
• Customer communications
Chargebacks on Delivered Orders
If tracking reflects Delivered, the dispute may be contested unless the carrier formally determines the shipment was lost or misdelivered.
Customers must:
• Cooperate with carrier investigations
• File required police reports
• Provide truthful information
Delivered But Not Received – Investigation Requirement
If a package is marked Delivered but claimed not received, ONE SHEAR® requires:
-
A carrier investigation
-
A police report filed locally
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Customer cooperation
Customer information may be shared with shipping carriers, insurers, or law-enforcement agencies for investigation.
Failure to cooperate may result in:
• Denial of replacement or refund
• Closure of the case
• Contesting any chargebacks
Fraudulent Claims
False claims regarding:
• Non-delivery
• Theft
• Damage
• Unauthorized chargebacks
may be considered attempted fraud.
ONE SHEAR® reserves the right to:
• Share documentation with carriers, insurers, and payment processors
• Decline future orders
• Pursue civil remedies when appropriate
